Amadeus expands payment solutions with acquisition of Voxel, ET TravelWorld

Amadeus, a global leader in travel technology, has announced the acquisition of Voxel, a prominent provider of electronic invoicing and B2B payment solutions for various players in the travel industry, including travel sellers, hotels, and other travel entities. This strategic move is poised to enhance the payment experience within the travel ecosystem and aligns with Amadeus’ commitment to delivering seamless travel experiences.

The acquisition of Voxel signifies Amadeus’ continued expansion into complementary areas that augment its existing offerings, catering to the evolving needs of its customers. By integrating Voxel’s solutions into its portfolio, Amadeus aims to provide a broader range of payment services for travel sellers while streamlining invoice management processes for tour operators, travel management companies (TMCs), hotel aggregators, and hotels.

Moreover, the acquisition is expected to bolster Amadeus’ presence in the hospitality segment and enhance its payments business, Outpayce, by enriching its product suite. The integration of Voxel’s technology will enable Amadeus to further automate the business travel experience, from reservation and payments to expense management, thereby catering more effectively to its corporate customers.

Decius Valmorbida, President of Travel, Amadeus, highlighted the significance of seamless and integrated payments in enhancing the travel experience. He emphasised the combined expertise of the teams at Amadeus and Voxel in driving innovation and facilitating smoother transactions within the travel industry. “To make the experience of travel better, it’s crucial we ensure smooth, integrated and even invisible payments. We now have a combined team of experts who are passionate about payments, and a breadth of customers who will now be able to leverage the power of Voxel and Amadeus together. This is yet another example of how Amadeus makes travel work better for everyone, everywhere,” he said.

Àngel Garrido, CEO, Voxel, expressed enthusiasm about joining forces with Amadeus and leveraging its global reach and expertise to accelerate growth and innovation in travel payments. He underscored the shared vision of both companies to deliver enhanced solutions that benefit travel sellers and providers alike. “The combination of our technology, teams, strong cultural fit, and our connections will no doubt bring us one step closer to smoother travel payments,” he added.

David Doctor, CEO, Outpayce, emphasised the strategic alignment of the acquisition with Outpayce’s objectives of strengthening the end-to-end payment offering and fostering an integrated payment ecosystem for travel companies. “Since the inception of Outpayce, Amadeus’ payments business, the focus has been to strengthen the current end-to-end offering as well as develop an integrated payment ecosystem to which travel companies can connect and access the latest fintech innovations. The acquisition of Voxel allows us to do both,” he mentioned. He affirmed his commitment to collaborating closely with the Voxel team to deliver frictionless travel payments.Founded in 1998 and headquartered in Barcelona, Spain, Voxel boasts an extensive clientele spanning hotels, tour operators, travel companies, and restaurants across 100 countries. With over 50,000 hotels and handling more than 100 million transactions annually, Voxel’s Bavel Platform has emerged as a cornerstone of electronic payment processing in the travel industry.

The acquisition, which has now been finalised, sees over 200 Voxel employees joining the Amadeus family, further solidifying Amadeus’ position as a key player in shaping the future of travel technology and payments.