Sabre Hospitality to Showcase SynXis Concierge.AI at HITEC 2024

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(19/06/24)
 Sabre Hospitality is preparing to launch SynXis
Concierge.AI, a solution that harnesses the power of generative AI
to help hoteliers transform the customer service they provide to
customers.

Sabre will showcase the new solution at HITEC
2024 in Charlotte, USA from 24 to 27 June 2024.

“SynXis Concierge.AI will significantly elevate
the customer service experience by providing swift and accurate
resolutions,” said Scott Wilson, President, Sabre Hospitality.
“This innovation underscores our commitment to leveraging
cutting-edge technology to meet and exceed our customers’
expectations.”

Two sunbeds at a resort in Pattaya. Picture by Steven Howard of TravelNewsAsia.com

SynXis Concierge.AI represents Sabre Hospitality’s
first deployment of generative AI, a technology that generates new
content from inputs such as text, images and code.

Drawing on
Sabre’s extensive data resources, Concierge.AI provides immediate responses to specific queries, ensuring
that effectiveness is no longer solely dependent on support agent
knowledge and experience.

Initially, SynXis Concierge.AI is being utilized
by Sabre’s Customer Care and Delivery (CCD) team to enhance
customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions
including questions, requests and problem resolution.

Sabre Hospitality’s plans for SynXis Concierge.AI,
include integration into the community portal to enhance
self-service capabilities and the company is also exploring its application
in existing products to drive operational efficiency and optimize
conversions.

“Generative AI represents a monumental leap in
technology for the hospitality industry,” said Amy Read, VP of
Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are
not only revolutionizing customer service but also unlocking new
opportunities for driving operational efficiency and personalizing
the guest experience. We have the data and connectivity to
maximize Generative AI’s potential, and we are fully committed to
continuous innovation, helping our customers achieve their fullest
potential with this transforming technology.”

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